Quotas is an independent quality and market research institute. We provide solutions to measuring and optimizing the quality of services and processes worldwide. We conduct performance evaluations according to international standards and develop individual measures to improve our clients’ quality.

Products and Services


Quotas is your independent partner for consultancy, planning and conceptual development of both national and international quality measurement systems. Quotas does much more than learn more »

Postal and logistics

The focus of attention for postal services and their customers is more than ever on the quality of the services provided. The continuing process of postal market liberalization has brought the service and quality of every single company into the spotlight learn more »

GLS Mobility

The Transport and Environment department says goodbye to Quotas and transfers to the GLS Bank subsidiary GLS Mobility. We continue to pursue our passion for sustainable mobility with a focus on climate-neutral mobility concepts. learn more »

Our Clients


Deutsche Post – letter transit times

In order to measure domestic letter transit times our German corporate and household panelists send and receive more than 300,000 test letters per year. The data learn more »

Deutsche Post – bulk mail transit times

Deutsche Post: bulk mail transit times The aim of this two-part measurement system is to look in detail at the receipt and learn more »

Post Danmark

A long-term study Quotas has been conducting on behalf of Post Danmark involves measuring delivery times for various postal products in Denmark learn more »

Spring Global Mail

On behalf of the international postal service provider Spring Quotas had been monitoring the quality of its global logistics network for several years. Every year, thousands of test learn more »

Pošta Slovenije

Quotas has also been measuring domestic delivery times in Slovenia. Pošta Slovenije commissioned us for the first time in 2005 and did so again learn more »


USEmobility: EU-project on mobility behavior USEmobility (full title: Understanding Social behaviour for Eco-friendly multimodal mobility) is a project that was supported by the Seventh Framework Programme of learn more »