Deutsche Post: letter transit time measurement

In order to measure domestic letter transit times our German corporate and household panelists send and receive more than 700,000 test letters per year. The data that results from this continuous process is rigorously validated by Quotas and finally reported to Deutsche Post AG to support their internal quality control.

The regional distribution of the test letters and their formats reflects the actual distribution of all posted letters in Germany. All existing delivery and mailing options are taken into account in this measurement system, which determines how many letters actually reach their destination end-to-end in J+1

Quotas’ QuoTrax®-system supports the measurement by determining the exact posting and delivery times of the letters. This measurement system complies with the EN 13850 standard, was certified by TÜV Rheinland in 2005 and has been audited annually since then.

Cases

Spring Global Mail

On behalf of the international postal service provider Spring Quotas had been monitoring the quality of its global logistics network for several years. Every year, thousands of test learn more »

Asendia

On behalf of Asendia Quotas was monitoring the quality of the logistic network for several years. For transport as well as for distribution Asendia is learn more »

Deutsche Post – bulk mail transit times

Deutsche Post: bulk mail transit times The aim of this two-part measurement system is to look in detail at the receipt and learn more »

Post Danmark

A long-term study Quotas has been conducting on behalf of Post Danmark involves measuring delivery times for various postal products in Denmark learn more »

contact

Bernd Hauer @ Quotas GmbH

Bernd Hauer

Head of Quality Research Germany

  • Phone: +49 (0)40 41 09 69 -26
  • Email: