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Coronavirus / Covid-19 & your participation in the postal measurement – FAQ

The issues and impacts the Corona virus has caused in very many countries world wide cannot be missed. The Postal Sector might be affected in some countries as well. Below you can find a couple of answers to frequently asked questions regarding the current situation.

My country’s government ordered the public to stay at home – what shall I do with the test items to be posted and/or the transponders to be returned?

For the moment, please just keep those items and try to send them once the situation returns back to normal. The same applies to the active and dual transponders – please return those as soon as the situation allows you to do so.

When you start sending test items again, kindly consider the following instructions: Please send each letter on the same weekday that it was intended for. You may send more than one letter per day, as long as they are being sent to different countries. Please do not send more than one letter destined to the same country on the same day.

For how long should I keep the letters and posting plans from the last few months?

Please keep all letters and posting plans until further notice. Many letters have been delayed due to Covid-19 and the restrictions in the postal sector. Our client might raise queries in your panel zone for some of these items. To answer these queries, you will have to refer to the respective material.

I am a business participant posting mail from my company, but currently we have been ordered to work from home – what shall I do with the items?

For the moment, please just keep those items and try to send them once the situation returns back to normal and you will be able to return to your office.

I am receiving test items from countries declared as risk areas – what are the risks for me?

From experience with other coronaviruses (i.e. SARS), it is known that these types of viruses do not survive long on objects, such as letters or parcels. In general, you should not be at risk of contracting the new virus. (See World Health Organization: ‘Is it safe to receive a package from any area where COVID-19 has been reported?’  https://www.who.int/news-room/q-a-detail/q-a-coronaviruses).

I am a Post Office Sender. I wanted to post a test letter, but the postal workers refused to accept it because no mail is currently being sent to certain countries. What should I do?

If possible, please try to use another Post Office. If this is not possible or the mail is not accepted there either, please try to use a Mail Box (you might have to set up a Mail Box Sending Location first). If none of this will work, kindly keep the letters at home. When the situation has returned to normal, please send each letter on the day of the week it was intended for. You may send more than one letter per day, as long as they are being sent to different countries. Please do not send more than one letter destined to the same country on the same day.

I am a Mail Box Sender. I have noticed that my country does not deliver mail to certain other countries at the moment. I have one or more test letters destined for these countries. What should I do with these items?

Please still try to induct these items via a Mail Box as usual (if possible for you, of course). Please also enter the data of these items online as usual.

I am a Post Office Sender but the Post Office I am usually using to post the test letters has either been closed, or the opening hours have changed and I am no longer able to use this Sending Location. What should I do?

If possible, please try to use another Post Office. If this is not possible either, please try to use a Mail Box (you might have to set up a Mail Box Sending Location first). If none of this will work, kindly keep the letters at home. When the situation has returned to normal, please send each letter on the day of the week it was intended for. Please do not send more than one letter destined to the same country on the same day.

Given the current situation, I would like to cancel my participation – how do I let you know?

We absolutely do understand that your participation might be too much for you at the moment. We would very much appreciate it, though, if you will decide to pause your participation instead of ending it. In this case, we will exclude you from the measurement until the situation has returned back to normal. Please just drop us an email and we will take care of it.

If you have any further questions, feel free to contact us at ✉️ unex-panel@quotas.de or via the Message feature in your panel zone.

We would like to use this occasion to wish you and your families all the best.