Please log in to your online account: https://nu-mms.ipc.be/mmu-panel-zone/login/login.htm
Once you have successfully logged in to your account with your Panellist ID and password set by you, the following Welcome Page will be available. It will give you an overview of all important functions.
Data Entry Receiving
You will receive 3 – 5 test letters per week on average. You can see the exact number and from which country they are in your online account under ‘RECEIVING PLAN’.
For the correctness of the collected data it is very important that you empty your mail box on a daily basis in the late evening. Please check the cover letter for exact information on the latest possible delivery of mail in your country. Furthermore, it is essential that you enter the data the same day as you receive the items.
Please make sure to always note the receipt date and weekday on the item when you received a test letter. Additionally, please keep all test letters including the envelopes for 3 months. Within the retention period of three months and in individual cases we may ask you questions concerning a specific test letter.
The test letters are of four different formats – small and big letters, thick envelopes and small boxes.
In case you are not present during the delivery of a thick envelope or a small box, your postal service provider will notify you about the delivery attempt. Normally, you will receive this notification in the form of a card in your mail box. If you have a special agreement with your postal service provider, you may also be informed by SMS or e-mail.
When you received a notification, please do always take a picture in case it is for a test item. If the notification was for a test item, please upload the notification before registering the received item. Please click on ‘UPLOAD NOTIFICATION’.
Select the date when you received the notification. If you cannot remember when you received the notification, please click on ‘Unsure’. Use the text box to write down the number of the corresponding test items and if needed a comment to an unusual event.
To upload the picture of the notification, please click on ‘Search’ (this button may be in your local language, depending on your browser settings), select the photo of the respective notification and upload it. The photo will appear. If it is the right one click ‘Submit’.
Please do remember that the notification details do not suffice; the test items still need to be collected and the details must be entered online.
After you have received the test items (with or without notifications), please confirm the receipt date (resp. the date you have collected the item) in your online account.
Please click on ‘REGISTER RECEIVED ITEM’, enter the Control ID / Identification Code which you can find on the document inside the test item and click on ‘Search’.
Now please enter the correct receipt date. If you cannot remember the exact receipt date, please click ‘Unsure’. If you have received a notification for the respective item, please link the notification with the item by ticking the corresponding box (circled in red in the picture).
When confirming the receipt of the thick envelopes and small parcels (bulky items) online you have to select the delivery place by clicking one of the options given online. Please read the following explanations, as some of the options can be misunderstood easily.
General information regarding the receipt of small parcels (bulky items) and big envelopes
Please make sure to always choose the correct delivery option for the small packets and big envelopes.
Only when you enter the notification BEFORE you enter the Control ID, the system will allow you to match the test packet with the notification. This way we receive the exact date when you actually received the notification and the date when you actually picked up the packet.
Please find more detailed information on delivery options (with and without notification) hereafter:
In case you receive a damaged item, please inform us by email/message and upload or mail us a photo of that item – after entering the receipt date online as usual.
After having entered a receipt date, you might receive an item query, if the data entered differs from the planned receipt date or if any other data related queries occur. This will be shown directly at the the home page of your online profile at the upper part of the page.
Please click on ‘Resolve Item Queries’ and fill in the outstanding data.
If the data you have entered for received items has been queried, you are asked to check the date when you received the item (as shown below). Please fill in the date and click on ‘Save‘ if you are sure about the date. If you are not sure about the date, please click on ‘I don’t know anymore’.
Please note: To make sure that the data you have entered is correct, we kindly ask you to always note down your receipt dates on every test item.
Not available to Send/Receive
Ideally you are available during the entire duration of the survey or you can delegate the task to another person in the case of absence or illness. Please inform us immediately about any period in which you won’t be able to send test items (e.g. change of address, absence, holidays, …).
Please click on the button ‘NOT AVAILABLE TO SEND/RECEIVE’ and thereupon on ‘+Add’.
Now fill in the start date and end date and the reason. If you are unavailable for a whole week, please make sure to also include the weekend when entering your end date.
If you have a cover who can perform the tasks when you are not able to, please select the box ‘Covered by someone else’. A cover helps us to meet our target of sending a certain number of test items from your postcode area during the year in order to make our findings statistically valid.
The section ‘Person who will cover me’ opens. Please fill in the required information – Name, Phone Number and Email – and click on ‘Save’.
Anyone who is over the age of 18 can cover you as long as they can perform the tasks exactly as you do: check your mailbox on a daily basis in the late evening and enter data online. A family member, your house mate or neighbor, or someone who will feed your cat may cover you.
Please instruct them in detail and make sure they understand how to carry out your UNEX tasks before you go.
If you do not have a cover, please make sure to inform us about your absence at least six weeks in advance. In this way we can adjust the production of test letters and you will not receive any test mail when you are away.
If you wish to add another period where you are not able to send, simply repeat the above mentioned procedure.
If you are moving, please let us know at least six weeks in advance, so that you won’t continue receiving test items at your old address. It is easy to let us know, just click on ‘CHANGE ADDRESS’ and choose if you stay within the same country or move abroad.
In case you are moving abroad, you will need to contact us directly. If you stay within the same country, please follow the next steps. Enter the date when the new address will be valid and your new postcode and click ‘Next’.
Please enter your new address according to the sample address on the right and click ‘Submit’. It is not necessary to enter the country name.
Please check if your new address has been entered correctly. If so, please click on ‘Confirm’ Otherwise, please click ‘Back’ and correct the new address. (If you are a business sender, this only applies in case your company is moving.)
Should you have any additional questions, please check the FAQ section on our website.
You can also get in touch with us by sending an email to ✉️ email@example.com. We are more that happy to help! When contacting us via email, please make sure to indicate your country and your Panellist ID in the subject line. In this way your request or query can be solved and replied to more promptly.
If you prefer to contact us via message, you may also simply use the ‘MY MESSAGES‘ feature. ‘MY MESSAGES‘ is a communication tool to get in touch with the panel management in case you have any questions. In order to contact us via message, simply click on this feature in your panel zone and type a message. once completed, please click on ‘Send’.
Any new messages in your inbox, i.e. a reply from us, will be indicated by flashing of this feature and a number – of new messages – in the right upper corner of the ‘MY MESSAGES‘ feature.