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On the 6th of February the new procedure to register your sender pack has come into effect. Please read the following instructions carefully.
Sender Pack Registration for calendar week 06-2020 (or earlier)
If you have not registered your sender pack for calendar week 06-2020 (or earlier), please contact us via ‘My Message’ or via email at ✉️ email@example.com.
You will not be able to register your sender pack the old way (by entering a posting date from the posting list). From now on you will need a ‘Sender Pack ID‘ to register your sender pack. As this code is not printed on your posting plan for calendar week 06-2020 (or earlier), you will need our assistance.
Please note: You will not be able to register your sent items if your sender pack has not been registered previously.
New Procedure – From calendar week 07-2020 onwards
The sender pack registration is now mandatory. This means that you will not be able to enter any items as sent if you have not registered the receipt of your sender pack.
After you received your weekly sender pack (test letter supply), please confirm the receipt in your online account before you start to send the items. Please click on ‘Register Received Sender Pack‘ and enter the 5-digit Sender Pack ID (you will find it on the respective printed posting plan in the right upper corner). Then click ‘Submit‘.
After that you will be forwarded to a new page asking you to chose the date on which you have received the sender pack. Please enter the Date accordingly, by clicking ‘Today‘, ‘Yesterday‘ or ‘Other date‘ and click on the small calendar to chose the correct date. After that, please click ‘Submit‘.
When registering your sent items, you cannot enter a date that is earlier than the date your sender pack was received. Therefore, please make sure you enter the correct date!
Please note: If you click ‘unsure’, the system will take into account the current date. That means that you won’t be able to enter any send dates previous to the day on which you registered the sender pack.
Please note: Please always register your sender pack first, right after you have received it. You will not be able to register your sent items if your sender pack has not been registered previously.
If you have any questions regarding this procedure, do not hesitate to contact us via ‘My Message’ or via email at ✉️ firstname.lastname@example.org.
Thank you for your attention!