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GENERAL INFORMATION

Please log in to your online account: https://nu-mms.ipc.be/mmu-panel-zone/login/login.htm

Once you have successfully logged in to your account with your Panellist ID and password set by you, the following Welcome Page will be available. It will give you an overview of all important features.

You will receive 3 – 5 test letters per week. You can see the exact number and from which country they are in your online account under ‘RECEIVING PLAN’.

For the correctness of the collected data it is very important that you empty your mail box on a daily basis in the evening. Furthermore, it is essential that you enter the data the same day as you receive the items.
Please make sure to always note the receipt date and weekday on the item when you received a test letter. Additionally, please keep all test letters for 3 months. Within the retention period of three months and in individual cases we may ask you questions concerning a specific test letter.

Data entry

The test letters are of three different formats – small (C6) and big letters (C5 and C4).
After you have received the test items, please confirm the receipt date in your online account.
Please click on ‘REGISTER RECEIVED ITEM’, enter the Control ID / Identification Code which you can find on the document inside the test item and click on ‘Search’.

Now please enter the correct receipt date. If you cannot remember the exact receipt date, please click ‘unsure’.

Transponders

Transponders are small electronic and harmless devices tracking the transit times of a test letter at certain gates within the postal systems. Please note the transponder will not track or ping or submit any data or information from your home or company. There are three different types of transponders:

  1. Passive transponders -> a label with a barcode already affixed to the test letter document
  2. Active transponders -> a separate item inserted in the test letter
  3. Dual transponders -> a combination of 1. and 2.: a label affixed to the separate item inserted in the test letter

Depending on your country, you might receive test letters with one to three different transponder types. If you will receive an active or dual transponder (please see picture below), please make sure to return these to our production unit by simply using a return envelope provided by us. Please insert only one transponder into the return envelope (please note no franking of these envelopes is needed, as these already are Pre Paid!). It is very important that you will be returning all received active and dual transponders on a regular basis – latest a week after this transponder has been received. Passive transponders do not have to be returned.

 

Item Queries

After having entered a receipt date, you might receive an item query, if the data entered differs from the planned receipt date or if any other data related queries occur. This will be shown directly at the home page of your online profile at the upper part of the page (please see picture below).

Please click on  ‘Resolve Item Queries’ and fill in the outstanding data. Usually you will only have to confirm the receipt data.

Not available to Send/Receive

Ideally you are available during the entire duration of the survey or you can delegate the task to another person in case of your absence or illness. Please inform us immediately about any period in which you won’t be able to send test items (e.g. change of address, absence, holidays…).

Please click on the button ‘NOT AVAILABLE TO SEND/RECEIVE’ and thereupon on ‘+Add’.

Now fill in the start and end date as well as the reason.
If you have a cover who can perform the tasks when you are not able to, please select the box ‘Covered by someone else’. A cover helps us to meet our target of sending a certain number of test items from your postcode area during the year in order to make our findings statistically valid.

The section ‘Person who will cover me’ opens. Please fill in the required information – Name, Phone Number and Email – and click on ‘Save’.

If you wish to add another period where you are not able to send test items, simply repeat the above mentioned procedure.

Anyone who is over the age of 18 can cover you as long as they can perform the tasks exactly as you do: empty the mail box/ pick up the mail every day and enter data online. A family member, your house mate or neighbor, or someone who will feed your cat, for example, may cover you. Please instruct them in detail and make sure they understand how to carry out your UNEX tasks before you go.

If you do not have a cover, please make sure to inform us about your absence at least six weeks in advance. In this way we can adjust the production of test letters and you will not receive any test item supply when you are away.

Change address

If you are moving, please let us know at least six weeks in advance, so that we don’t continue sending test item supplies to your old address.

It is easy to let us know by clicking on ‘CHANGE ADDRESS’ and choose if you either stay within the same country or move abroad.

In case you move abroad, you will need to contact us directly. If you stay within the same country, please follow the next steps. Enter the date when the new address will be valid and your new postcode and click ‘Next’.
Please enter your new address according to the sample address on the right and click ‘Submit’. It is not necessary to enter the country name.

Please check if the new address has been entered correctly. If so, please click on ‘Confirm’. Otherwise, please click ‘Back’ and correct the new address.

Please note: If you have redirected your mail from your old address, please enter all redirected test items as ‘unsure’ as the redirection normally delays their delivery process.

 

My Incentives

Your participation in this survey is very much appreciated and in order to thank you, we offer you a monthly reward. However, at the moment you will not be able to check your incentives in your Panel Zone as the feature ‘My Incentives’ is not yet fully developed. We will inform you as soon as this changes.

 

Any Questions?

Should you have any additional questions, have a look at our Help Section or check our FAQ section.

Questions and Answers

 

You may also simply contact us via ‘My Messages’. ‘My Messages’ is a communication tool to get in touch with the panel management if you have any questions. In order to contact us via message, simply click on this feature and type a message. Once completed, please click on ‘SEND’.

Any new messages in your inbox, i.e. a reply from us, will be indicated by flashing of this feature and a number – of new messages – in the right upper corner of the ‘My Messages’ feature.

You can also get in touch with us by sending an email to unex-panel@quotas.deWe are more than happy to help! When contacting us via email, please make sure to indicate your country and your Panelist ID in the subject line. In this way your request or query can be solved and replied to more promptly.

Last but not least, have a look at the official IPC Recommendation Letter:

 

Recommendation Letter

 

Now you are ready to start participating in our postal survey! We hope you will enjoy it!